Why should I use the Package Pickup service?
Our service is a convenient, easy to use, time-saving solution for delivery/courier/LTL type of drivers. It's a better, more modern way of receiving important information from your pickup customers. Best of all, it's FREE to use for both you and your customers!

How can my customers start sending me time-saving text messages?
Once you are registered, simply give the customers you want to receive messages from your User Name and have them go to PackagePickup.com to get setup to send you messages. If you like, you can click here to print a flyer to give to your customer(s). Write your User Name on the flyer so they will know it!

Will it cost my customers anything to use the Package Pickup service?
No, our service is FREE for you and your customers! There are no fees associated with our service.

How long does it take for a message to be received on my cell phone?
Assuming you have signal on your cell phone, it may take up to 30 seconds for your text message to be received. If you are in a "dead spot" and have no signal, the message will show up on your phone once your phone picks up signal again. For this and other reasons, text messages are far more reliable and convenient than answering phone calls.

Will my cell phone company charge me for the text messages I get from my customers?
Depending on the service plan you have with your cell phone company, you may be charged a small fee for receiving text messages. Check with your service provider.

How does PackagePickup.com make money offering this service for free?
We hope to have our web site / service at least pay for itself by allowing simple advertising on the site.

Some of my customers are not allowed to install the messenger program on the company computer. Is there still a way for them to send me messages?
YES! Though our messenger program makes it very easy for your customers to send messages, they can also send messages directly from the PackagePickup.com web site!

A customer of mine sent me a message, but I never got it. What happened?
Make sure your customers are entering your user name correctly when sending messages. Remember, User Names must not contain spaces in them! Also, user names are NOT case sensitive.

What happens if I take a day off or go on vacation?
When you take a day off or go on vacation, you can:
    1. Login to PackagePickup.com and update your cell phone number to show "000-000-0000". Messages will no longer arrive on your cell phone.
    2. If you know which fill-in driver is going to be doing your route, you can enter their cell phone number in the settings of your account and the messages will go to their cell phone instead.
    3. Urge the fill-in driver to get their own Package Pickup account and your customers can send that driver messages directly.
    4. Do nothing and know that the fill-in driver will still be going to your pickup accounts, checking for a pickup the old fashion way.

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